RBL

SBM

TERMS AND CONDITIONS OF postpe CARD

postpe Card is payment instrument (“Card”) issued by RBL Bank Limited (“Issuer”) under a co-branding partnership with Better World Digital Solutions Private Limited (“Technology Service Provider”) and in collaboration with Resilient Innovations Private Limited (“RIPL”). The Cards are issued in form of electronic and physical cards and in partnership with Visa and other card network providers. RIPL and the Technology Service Provider distribute these Cards through its mobile applications, websites and other channels either directly or through its channel partners, affiliates and other associates. The Technology Service Provider maintains the software, services, hardware, connectivity and other infrastructure required to operate the Cards and RIPL offers customer support, dispute resolution and grievance redressal in collaboration with the Technology Service Provider. The Card may be issued in form of a co-branded open system prepaid instrument or other payment instruments in compliance with applicable law.

The access, purchase, possession and usage of any Cards by a user (“User”) is governed by the following terms and conditions (“Card Terms” or “Card Terms and Conditions”) and Privacy Policy of RIPL available at and the Technology Service Provider available at https://www.zeta.tech/in/terms-and-conditions-RBL . Specific Cards may have additional or overriding terms and conditions. Those additional terms and conditions combined with the Card Terms and Conditions herein constitute the terms and conditions of the Cards. These Card Terms, features and benefits offered on the Cards, including but not limited to charges may be changes at any time by hosting on this website and the User’s continued use of the Cards will be construed as User’s acceptance of these Card Terms.

These Card Terms and Conditions shall be read in addition to and not in prejudice of the Issuer’s terms (“Card Issuer Bank Terms”) of service available at https://postpe.app/cardterms.html . The use of the Cards are subject to all applicable laws, including without limitation, the Payment and Settlement Systems Act, 2007, the Reserve Bank of India (Know Your Customer (KYC)) Directions, 2016, the Prevention of Money Laundering Act, 2002, the Prevention of Money-Laundering (Maintenance of Records) Rules, 2005, and, in case of a prepaid card, the Reserve Bank of India (Issuance and Operation of Prepaid Payment Instruments) Directions, 2017, each as amended, modified and supplemented from time to time.

These Card Terms, when electronically generated, are an electronic record under the provisions of the Information Technology Act, 2000 and while applying for a Card, the User shall be deemed to have electronically accepted to these Card Terms, and the same shall be binding on the User.

IF A USER DOES NOT ACCEPT THE COMBINED TERMS AND CONDITIONS OF THE CARDS, SUCH PURCHASER, BENEFICIARY OR ACCEPTOR CANNOT ACCESS, PURCHASE, POSSESS, RELOAD OR USE OF THE CARDS IN ANY FORM.

PLEASE NOTE THAT RBL BANK LIMITED IS THE ISSUER OF THESE CARDS AND BETTER WORLD DIGITAL SOLUTIONS PRIVATE LIMITED IS THE TECHNOLOGY SERVICE PROVIDER OF THE CARDS.

RESILIENT INNOVATIONS PRIVATE LIMITED IS NOT A FINANCIAL INSTITUTION OR A NON-BANKING FINANCIAL SERVICES COMPANY AND THEREFORE SHALL NOT BE PROVIDING ANY FINANCIAL SERVICES OR CREDIT FACILITIES OR ISSUER OR THE TECHNOLOGY SERVICE PROVIDER OF THE CARDS AND IS MERELY A FACILITATOR WHO IS ACTING IN COLLABORATION WITH THE TECHNOLOGY SERVICE PROVIDER.

Eligibility

Only Residents of India of age 18 years and above, suitable to enter into a legally binding agreement, may use Cards for transactions in India in Indian Rupee denominations only. The User may use the Cards at all point of sale terminals (POS), and at all online payment gateways in India. The Issuer, Technology Service Provider or RIPL are not liable for any misuse/ negligence of the Cards.

No User shall misrepresent its identity, age, other demographic, parental, residence, ownership, nature of business information or other such information required to enforce any laws and regulations of India, intentionally or accidentally, and wrongfully use Cards. User shall be liable for all misrepresentations and/or wrongful usage of service in violations to these Card Terms and Conditions and/or the applicable laws and guidelines issued by the competent authorities of India.

The Cards shall only be activated after all know-your-customer details have been verified by the Issuer, the User shall update any change in the details of the User promptly and provide all supporting documentation in relation thereto.

The Issuer reserves the right to deny, suspend and terminate services at its discretion to an otherwise eligible user, with or without prior notice in any form, if it suspects, has reason to believe or upon request or instruction from a competent authority that any of the terms, rules, laws, regulations and guidelines are in violation by the usage of the User.

Issuance and usage

The issuance of the Cards is subject to the completion of the know-your-customer verification of the User and on verification of know-your-customer documents balance cannot cross the amounts and limits specified under applicable laws.

The Cards remains the property of Issuer and the Technology Service Provider under all circumstances and they reserve the right to issue the card or cancel/terminate the services for the Cards at any time.

The Card shall not be transferable to other individual or third party under any circumstances. The User is not entitled to receive any interest on any balance maintained in the Card at any point in time.

The User agrees and confirms that the PIN shall, under no circumstances be revealed by the User to any relative or family members or third party. The User shall be solely responsible and liable for the consequences arising out of such unauthorized disclosure of PIN and/or unauthorized usage of the Card. The Issuer, Technology Service Provider and RIPL disclaim all responsibility and liability arising out of or in connection with the unauthorized usage of the Card and/or any loss or damage, whether direct or indirect, incurred by the User as a result of such misuse. If the User forgets or misplaces the PIN, the User should visit the Platform or any other mode as may be made available by us for re-generation of PIN.

The User shall be informed 45 (forty-five) days prior to the expiry of the Card through SMS on the registered mobile number of the User. The User needs to utilize the entire balance available on the Card prior to its expiry. In case the User does not utilize the balance available on the Card within the validity period, the User can approach the Technology Service Provider (for informing the Issuer) for renewal of the Cards. In case the User does not approach the Technology Service Provider (for informing the Issuer) within a specified period.

The Issuer, Technology Service Provider and RIPL shall not be liable or responsible, either directly or indirectly, for any act or omission on the part of the merchant establishment or the charges or cost levied by them on the User.

All refunds and adjustments due to any merchant establishments on account of device error or communication link will be processed manually and the account will be credited after due verification pursuant to the applicable rules, regulations and policies. The User shall unconditionally keep the Issuer, Technology Service Provider and RIPL indemnified against any loss or damage caused to us on account of dishonoring the payment instructions as a result of insufficient funds in the Card of the User. The User agrees that amounts of such loss or damaged caused may be debited directly from the Card balances of the User.

The User undertakes to act in good faith at all times in relation to all use and dealings of the Card. The User accepts full responsibility for any illegal or wrongful use of the Card in contravention to the Card Terms and Conditions contained herein or applicable laws.

The User hereby agrees not to use the Card for making payment(s) of any goods and services, which is illegal under the laws. The Cards cannot be used for making purchases of prohibited or contraband products or services like lottery tickets, banned or prohibited magazines, participation in sweepstakes, purchase of bitcoins, payment for call-back services, any money laundering, anti-social or speculative activities etc (“Restricted Activities”).

The Card is issued for legitimate expenses and should be used only for lawful, bonafide purposes.

The Issuer, Technology Service Provider and RIPL do not take any responsibility for any loss, damage or injuries suffered or caused to the User in connection with the service, quality of goods and services provided by the merchant establishment where the Card is used, refusal to accept (conditional acceptance) the Card by merchant establishment and inability (technical issues) to use the Card at a merchant establishment.

The User hereby acknowledges and agrees that if there is no transaction for a consecutive period of 1 (one) year on the Card, subject to validity of the Card, the Card shall be made inactive after sending a notice to the User. The Card can only be reactivated after validations and requisite due diligence, as stipulated from time to time.

The User hereby agrees to receive SMS or email alerts for all transactions done using the Card. The SMS or email alerts shall stipulate debit and credit transactions, balance available or remaining on the Card or such other information or details as stipulated from time to time.

In the event of the closure of the program for the Card or at the time of renewal of the Card, the Issuer at its sole discretion reserves the right to provide a card type that is different from the existing Card held by the User.

All Users will be billed on a monthly basis for all charges incurred by the use of the Cards and for all charges applicable to the respective account related to the Card. However, there may be no statement generated for the period in which there has been no outstanding due and no transaction on the account in the past month. The billing statement will be dispatched monthly to the User by e-mail and will also be available on the application. In the event the User disagrees with the charges indicated in the statement, it should be communicated in writing to the correspondence address of Issuer and/or the Technology Service Provider and/or RIPL within 60 (sixty) days of receipt of the statement, failing which it would be construed that all charges indicated in the statement are in order.

Promotional offers

The Issuer and/or the Technology Service Provider and/or RIPL may provide certain promotional features such as cash back, reward points etc. the User acknowledges that the Issuer and/or the Technology Service Provider and/or RIPL reserve the right to impose limits on the usage of such features, specify any validity, cancel such schemes or features at their sole discretion and the User shall not have any claim whatsoever.

Purchase of goods and services

The Card may be used for purchase of good and services in India. The User may use Cards for payments only after being satisfied with the purchased goods and services. The Issuer, Technology Service Provider and RIPL shall not be liable for any unfulfilled purchases or any misrepresentations of the owners / providers of the goods and shall not be involved in any disputes of such nature. User is deemed to have verified the quality, quantity or any other parameters of the purchased goods and services before making payment using Cards.

Usage of the Cards for payment towards any future deliverables is at the sole discretion and risk of the User. The transaction shall be governed by the terms and conditions specified by the seller and the Card merely provides a payment mechanism. The Issuer, Technology Service Provider and RIPL shall not be liable for any such future deliverables promised by the seller and the Issuer, Technology Service Provider and RIPL are not intermediaries or facilitators of such transactions and shall not arbitrate such transactions.

The Issuer reserves the absolute discretion and liberty to decline or honour the authorisation requests on the Card without assigning any reason. In certain cases, subject to its sole discretion, the Issuer may require the User to contact Issuer and/or the Technology Service Provider to authenticate the transaction before approving it and charging to the Card. If the Card is found to be used for Restrictive Activities, the Issuer may, at its sole discretion, exercise its right to close the Card and additional/add-on cards thereof, without any notice to the User. The Issuer and/or the Technology Service Provider and/or RIPL has the right to enquire over phone or through other means of formal communication and ‘seek details, information, proofs, etc. about the transactions, pattern of usage etc. of the Card and the User is contractually bound to provide the information sought from time to time from time to time. Non- satisfactory responses or no responses from the User may lead to blocking/closure of the Card by the Issuer.

Withdrawal and transfers

The User is solely liable for providing accurate information of the transferee. The Issuer, Technology Service Provider and RIPL shall not be responsible for any errors in the account identifiers or other codes specified to identify the transferee’s account. User acknowledges that the Issuer, Technology Service Provider and RIPL has no information to verify the intended recipient of the transfer and shall be indemnified by the transferor of any legal or financial liability arising out of such transfer, whatsoever.

Card limits and usage

Please note that through the mobile application, the User may inter alia activate the Card, set the pin for the Card, manage the Card, view spends and usage of the Card, turn off/on / block the Card and / or raise queries in respect of the Card. The User is required to take note of the operation and the features of the Card and the Issuer, Technology Service Provider and RIPL shall not be liable in this regard in any manner whatsoever.

Fees and charges

All fees and charges related to Cards, as determined by the Issuer will be recovered by a debit to the Card or through other means as available and applicable. The fee or charge is not refundable. Any government charges, duty or debits, or tax payable as a result of the use of the Card shall be the User’s responsibility and if imposed upon the Issuer, Technology Service Provider and RIPL (either directly or indirectly), the Issuer shall debit such charges, duty or tax against the Card. The Issuer reserves the right at any time to charge the User any fees/ charges for the transactions carried out by using the Card. Charges applicable for using Card are subject to change from time to time at the discretion of the Issuer. Details of the currently applicable fees and charges will be notified to the User.

Access protection

The Issuer, Technology Service Provider and RIPL employs reasonable technology and systems to guard access to User’s accounts and information. However, User acknowledges that the User is the solely responsible for protecting account information and that the Issuer, Technology Service Provider and RIPL are providing authentication, authorisation and access control services for his information on a best effort basis and that the User may not hold the Issuer, Technology Service Provider and RIPL or any of their associates or affiliates responsible for any compromise, loss, theft or damage to such information, irrespective of the cause.

Fraud prevention

The Issuer at its sole discretion may employ multiple mechanisms that rely on User’s personal, transaction, financial, device, location and such other data gathered either directly, indirectly, through telemetry from its own applications or from any third-party applications or various other sources both related to or unrelated to the Issuer to detect, prevent, deter, mitigate and expose fraudulent behavior or any suspicious activity.

The Issuer may rely on third-party systems and tools to safeguard its system from unintended behaviour. Such tools may rely on anonymous or non-anonymous information stored, accessed or passes through the services offered by the Issuer, Technology Service Provider or RIPL

Termination and closure

The Card shall be valid until the expiry date printed on the face of the Card. The User has the option to cancel the Card issued to it at any time, subject to no outstanding dues, emailing at help@postpe.app. Termination will be effective subject to payment of all amounts outstanding on the Card. No fees charged, if any, to User shall be refunded in the event of termination, suspension or discontinuance of Services. For avoiding misuse, it is advised to cut the physical Card into four pieces ensuring that the hologram and magnetic strip are destroyed permanently.

To the extent permitted under Applicable Laws, the Issuer may at its sole discretion close or wind up any services for the Card or amend any of its features with notice to its Users.

In the event of any breach of these Card Terms by the User, the Issuer shall have the sole right to forthwith cancel or terminate the Card without having any liability, claim, demand or dispute against the Issuer, Technology Service Provider or RIPL.

The application for the Card shall continue to be valid for any replacement card provided at the time of closure/renewal.

Disclosure

The Issuer, Technology Service Provider and RIPL reserve the right to share cardholder information with third parties whenever allowed by law, required by law, or for providing services in relation to the Cards.

User responsibility

The User shall bring to the notice of the Issuer any violations of these Card Terms or any suspicious activity as and when the User becomes aware of it.

The User acknowledge the risks associated with electronic financial transactions and shall use the Cards at the User’s own risk. The User shall, in all circumstances, accept full responsibility for the use of his Cards, whether or not processed with his knowledge or authority, expressed or implied.

User shall keep sensitive information like passwords and various authentication and authorisation codes safely away from reach of any other person or entity. User shall not share his personal devices or give access to his account to any individual or entity. User shall be aware of the risks associated with sharing sensitive information and shall be solely liable for any consequences of intentional or inadvertent sharing of personal or sensitive information.

Lost or stolen Card

If the Card is lost or stolen, the User must immediately report such loss or theft on the application and disable the Card. In case the User is unable to do so, the User must promptly contact customer support. The User is responsible for the security of the Card and shall take all steps towards ensuring that the Card is not misused. In the event the Issuer determines or receives any information that the User has neglected or refused or failed to take steps as indicated above, in case of loss, theft or destruction of the Card, the Issuer reserves the sole right to cancel or terminate such Card. Additionally, the User shall be liable for all losses and damages for such misuse of the Card in case the User fails to report the same in a timely and proactive manner and block such lost Card. However, in case of any dispute relating to the time of reporting such loss/ theft/damage and/or transactions made on the Card post reporting of the loss/theft/damage/ misuse, the Issuer reserves the right to ascertain such time and or the authenticity of the disputed transactions. The User is advised to file an FIR with the local police station so that the User can produce its copy whenever requested by the Issuer.

The Issuer reserves the right to block the Card on suspected risk of compromise in order to protect the interest of the User and to avoid misuse in any manner of the Card. The User shall not be able to use the blocked Card for any transaction/s and shall receive a replacement Card within 7 (seven) working days. In the event, the User, after being informed by the Issuer of the probable fraud risk, still requests to unblock the Card, the Issuer shall not stand liable or responsible in any manner for any fraudulent transactions reported to it thereafter on account of fraudulent usage of the Card or otherwise.

The cost of a replacement card for the Card shall be INR 200 (Rupees five hundred) or such other amount as notified by the Issuer.

Disclaimers and limitation

The Issuer, Technology Service Provider or RIPL relies on several third party services in delivering the services for the Cards. The Issuer, Technology Service Provider or RIPL shall not be held liable for any delays, failures, lack of accurate status or fulfilment of transactions or making available information about past transactions that are dependent on third parties.

The Issuer makes reasonable efforts affect all payment instructions but assumes no responsibility and shall incur no liability if it is unable to affect any payment instruction(s) for any reason whatsoever.

The Issuer, Technology Service Provider and RIPL makes reasonable efforts to keep its machines, services available. Several factors outside the control of the Issuer, Technology Service Provider or RIPL may disrupt availability and quality of services. The Issuer, Technology Service Provider or RIPL shall make reasonable efforts to keep Users informed about the service quality and availability issues through one or more electronic or digital channels.

The Issuer, Technology Service Provider or RIPL updates their services regularly to provide better experience and/or more capabilities to Users. The Issuer, Technology Service Provider and RIPL shall make all reasonable efforts to restore any unintentional disruptions. However, all services in relation to the Cards are provided on an "as is" and "as available" basis and the Issuer, Technology Service Provider and RIPL disclaims all warranties of any kind whether express or implied including without limitation, any representation or warranty for accuracy, continuity, uninterrupted access, timeliness, sequence, quality, performance, merchantability, fitness for any particular purpose, non-infringement or completeness. Specifically, the Issuer, Technology Service Provider and RIPL disclaims any and all warranties including, but not limited to any warranties concerning the availability, accuracy, usefulness, correctness or completeness of information, and any warranties of title, warranty of non-infringement, freedom from computer virus, warranties of merchantability or fitness for a particular purpose, other than those warranties which are incapable of exclusion, restriction or modification under applicable laws.

No advice or information, whether oral or written, obtained or available on any of the interfaces or through any other communication channels of the Issuer, Technology Service Provider or RIPL or through or from any of their other services shall create any warranty not expressly stated in these Card Terms and Conditions.

While the Issuer, Technology Service Provider or RIPL makes reasonable effort to employ state of the art security measures appropriate for offering its services, the Issuer, Technology Service Provider and RIPL does not assure or guarantee that no person or entity will overcome or subvert the security measures and gain unauthorized access to its services or any accounts maintained with them. The Issuer, Technology Service Provider or RIPL is not liable if any unauthorized person hacks into or gains access to the services or to any User's account.

The User agrees to indemnify, defend and hold Issuer, Technology Service Provider and RIPL and/or their related parties, agents, officers, directors and shareholders harmless from any and all claims, losses, damages, and liabilities, costs and expenses, including and without limitation legal fees and expenses, arising out of or related to the use or misuse of Cards or any violation of these Card Terms and Conditions.

The User agrees that Issuer, Technology Service Provider and RIPL nor any of their affiliates, account providers or any of their affiliates will be liable for any harms, or direct, indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses, even if the Issuer, Technology Service Provider and RIPL has been advised of the possibility of such damages, resulting from: (A) the use or the inability to use the Cards, (B) any products, data, information or services purchased or obtained or messages received or transactions entered into, through or from the use of the Cards, (C) unauthorized access to or alteration of User’s transmissions or data, (D) the use, inability to use, unauthorized use, performance or non-performance of any third party account provider site, (E) any other matter relating to the Cards.

To the maximum extent permitted by law, the maximum aggregate liability of the Issuer, Technology Service Provider or RIPL to any User for any causes whatsoever, and regardless of the form of action (whether liability arises due to negligence or other tort, breach of contract, violation of statute, misrepresentation or for any other reason), will at all times be limited to INR 1000 (Rupees one thousand).

Without prejudice to the above, without prejudice to the remedies available to Issuer, Technology Service Provider and RIPL, the Issuer, Technology Service Provider and RIPL shall be under no liability whatsoever to the User in respect of any loss or damage arising directly or indirectly out of:

any defect in any goods or services supplied;

the refusal of any person/ merchant to honour or accept a Card;

the malfunction of any computer terminal;

the giving of transaction instruction by any person other than by a User;

handing over of the Card by the Card Holder to anybody other than Issuer, Technology Service Provider or RIPL or their respective authorized representatives;

The Issuer exercising its right to demand and procure the surrender of the Card prior to the expiry date;

the exercise by Issuer of its right to terminate any Card;

any injury to the credit character and reputation of the User alleged to have been caused by the repossession of the Card and/or, any request for its return or the refusal of any merchant/ mail order establishment to honour or accept the Card;

any mis-statement, misrepresentation, error or omission in any details disclosed by Issuer, Technology Service Provider or RIPL; In the event a demand or claim for settlement of outstanding dues from the User is made, either by Issuer, Technology Service Provider or RIPL or any person acting on their behalf, the User agrees and acknowledges that such demand or claim shall not amount to be an act of defamation or an act prejudicial to or reflecting upon the character of the User, in any manner.

The User acknowledges that the provision of the facility of receiving alerts on mobile phone number or e-mail, provided by the User while applying for the Card, is dependent on the infrastructure, connectivity and services to be provided by service providers engaged by the Issuer, Technology Service Provider and RIPL or otherwise. The User accepts that timelines, accuracy and readability of alerts sent by the Issuer, Technology Service Provider and RIPL will depend on factors affecting other service providers engaged by the Issuer, Technology Service Provider and RIPL or otherwise and they shall not be liable for non-delivery or delayed delivery of alerts, error, loss or distortion in transmission of alerts to the User.

The Issuer, Technology Service Provider and RIPL shall not, in any way, be responsible for merchandise, merchandise warranty or services purchased, or availed of by the User from merchant, including on account of delay in delivery, non-delivery, non-receipt of goods or receipt of defective goods by the User. It must be distinctly understood that the Card is purely a facility to the Users and/or avail of services, and the Issuer, Technology Service Provider and RIPL holds out no warranty or makes no representation about quality, delivery or otherwise of the merchandise. Any dispute or claim regarding the merchandise must be resolved by the User with the merchant. The existence of the claim or dispute shall not relieve the User of his obligation to pay all charges due to the Issuer or other persons and the User agrees to pay such charges promptly.

General

Contact details:

Users can reach out on the following the following email help@postpe.app

In the event that a User are not satisfied with the Card, the User may register the User’s grievance by (i) emailing at help@postpe.app

Amendments: The Issuer shall have the absolute discretion to amend or supplement any of the terms and conditions specified in these Card Terms, features and benefits offered on the Card including, without limitation to, changes which affect rates and methods of calculation at any time. The User shall be liable for all charges incurred and all other obligations under these revised terms and conditions until all the amounts under the Card are settled. The Issuer may communicate the amended Card Terms by hosting the same on the internet banking or in any other manner as decided by Issuer. The User shall be responsible for regularly reviewing these Card Terms including amendments thereto as may be updated shall be deemed to have accepted the amended Card Terms by continuing to use the Card.

Assignment: The User cannot assign or otherwise transfer its obligations under these Card Terms or in respect of the Cards, or any rights granted hereunder or any obligations, to any third party and any such assignment or transfer or purported assignment or transfer shall be void ab initio.

Waiver: Any failure or delay by a party to enforce or exercise any provision of the Term, or any related right, shall not constitute a waiver by the Issuer, Technology Service Provider or RIPL of that provision or right.

Notices: All notices or other communications under or in connection with Card Terms shall be given in writing to the Issuer and/or the Technology Service Provider and/or RIPL, and, unless otherwise stated may be made by letter or facsimile. Any such notice or other communication will be deemed to be effective: (i) if sent by letter, when delivered personally or if dispatched by post, when recall of the letter is outside the control of the sender; and (ii) if sent by facsimile, when sent (on receipt of a confirmation to the correct facsimile number). Provided, however, that no notice or communication to Issuer and/or the Technology Service Provider and/or RIPL shall be effective unless actually received and acknowledged by Issuer and/or the Technology Service Provider and/or RIPL as applicable. Notices or communication may be made to the User’s address or facsimile number as recorded in records of the Issuer and to which notices / communications are to be sent (as specified in the Application Form). In the event of any failure by the User to notify Issuer and/or the Technology Service Provider and/or RIPL in writing of any changes in its contact address or details, service of a notice/ correspondence to the address specified in the application details or last given by the User shall be deemed to be proper and sufficient service on the User irrespective of whether or not such notice shall be returned “unserved” to the Issuer and/or the Technology Service Provider and/or RIPL, as applicable. A notice published in the newspaper available in the area of residence or work of the User shall be sufficient notice to the User from the date of its publications; provided however, a notice in a newspaper shall not be effective against Issuer and/or the Technology Service Provider and/ or RIPL.

Force Majeure: If performance of any service or obligation under these Card Terms by Issuer, Technology Service Provider or RIPL is prevented, restricted, delayed or interfered with by reason of epidemic, pandemic, quarantine restrictions, labor disputes, strikes, acts of God, floods, lightning, severe weather, shortages of materials, rationing, utility or communication failures, earthquakes, war, revolution, acts of terrorism, civil commotion, acts of public enemies, blockade, embargo or any law, order, proclamation, regulation, ordinance, demand or requirement having legal effect of any government or any judicial authority or representative of any such government, or any other act whatsoever, whether similar or dissimilar to those referred to in this clause, which are beyond the reasonable control of Issuer, Technology Service Provider or RIPL or its third parties performing such services as sub-contractor to Issuer, Technology Service Provider or RIPL and could not have been prevented by reasonable precautions (each, a “Force Majeure Event”), then Issuer, Technology Service Provider or RIPL shall be excused from such performance to the extent of and during the period of such Force Majeure Event.

Governing law: The User agrees that any claim or dispute the User may have against the Issuer, Technology Service Provider or RIPL in relation to the Cards or these Card Terms must be resolved by a court located in Delhi, India and the User agrees to submit to the personal jurisdiction of the courts located within Delhi, India for the purpose of litigating all such claims or disputes.

MOST IMPORTANT TERMS AND CONDITIONS

The Most Important Terms and Conditions (“ MITC”) are to be read and understood in conjunction with the Terms and Conditions.

The Card is issued by SBM Bank (India) Ltd (“ SBM Bank”) or (“ Bank”) in partnership with Resilient Innovations Pvt Ltd (“RIPL”) through postpe application

USE OF THE CARD

  • In case of an internationally valid Card, the Card is valid world-wide. In case of other Cards, the use is restricted at only the merchant accepting Visa in India. However, SBM Bank and the merchant concerned, reserve the right, at any time, to refuse the use of the Card at that merchant for any reason whatsoever. The Card may be used only for bonafide personal, or official purposes and its use is not permitted to be exploited by the Card Holder. In the event any charge for the availment of the purchase or other facility is levied by the merchant, on the charges incurred by the Card Holder, the same shall be settled with the merchant and SBM Bank shall in no manner be held liable for the same. On usage of the Card at the merchant, the Card Holder must collect the copy of the charge-slips at the time of signing the charge-slip. The Card Holder shall be responsible for signing the charge-slip; in the event the charge-slip is not signed by the Card Holder, the Card Holder shall continue to be liable for the transaction/s and all charges in relation thereto. SBM Bank shall not provide copies of the charge slips to the Card Holder; provided however if the Card Holder makes such request within forty-five days of the relevant transaction, SBM Bank may, at its sole discretion, provide copies of the charge slips at a charge mentioned in the Tariff Annexure. SBM Bank may, at its sole discretion agree to provide the Card Holder with the facility of effecting mail order or telephone order purchases. The use of the Card shall be restricted to payments &/or purchases through the mobile. The Card Holder is aware that in case of mail order telephone order or mobile purchases, the charge slips will not be signed by the Card Holder at the time of the purchase. Accordingly, the Card Holder accepts that, even in the event of any dispute regarding the authenticity or validity of such a purchase or a charge, for any reason whatsoever, the Card Holder will make payment to SBM Bank of all out standings due.
  • All disputes shall be a matter between and will be settled by the Card Holder with the concerned merchant. SBM Bank shall not be liable, in any manner whatsoever, for the same.
  • The Card may be used not after the last date of the month embossed on its face.
  • The Card Holder’s right to use the Card shall determine forthwith: (i) In the event of termination pursuant; or (ii) in the event of loss /misuse or theft of Card.
  • By usage of the Card, Card Holder is deemed to have made a standing request that renewal of period of the Card and/ or replacement Cards be issued to each Card Holder until such time as the SBM Bank Customer Care Centre/ internet banking is notified otherwise by the Card Holder, and such renewal and/or replacement shall be subject to the sole discretion of SBM Bank.
  • In the event of a Card program closure or at the time of renewal of Card, SBM Bank Limited at its sole discretion reserves the right to provide a card type that is different from the existing Card type held by the Card Holder.
  • The Card Holder shall act in good faith at all times in relation to all dealings with the Card and SBM Bank.
  • The internationally valid Card issued to the Card Holder is valid world-wide except for payment in foreign exchange at merchant in Nepal & Bhutan. In respect of Cards, the use of which is restricted only in India / Nepal / Bhutan, use outside India / Nepal / Bhutan is a breach of the “Foreign Exchange Management Act” (FEMA) or any other corresponding law. The Card Holder accepts full responsibility for wrongful use in contravention to these conditions and undertakes and agrees to indemnify SBM Bank to make good any loss, damage, interest, conversion, any other financial charge that SBM Bank may incur and / or suffer as a result of the Card Holder committing violations of the provisions thereof.
  • Internationally valid Card can be used on Internet for any purpose for which exchange can be purchased from an Authorized Dealer in India, complying with FEMA guidelines.
  • Internationally valid Card and all other Cards cannot be used on Internet or otherwise for purchase of prohibited items like lottery tickets, banned or proscribed magazines, participation in sweepstakes, payment for callback services, remittance in any form towards overseas forex trading, margin calls to overseas exchanges/overseas counterparty, trading in foreign exchange in domestic/overseas markets etc.
  • SBM Bank reserves the absolute discretion and liberty to decline or honor the authorization requests on the Card without assigning any reason. In certain cases, subject to its sole discretion, SBM bank may require the Card Holder to contact SBM Bank Customer Care Centre to authenticate the transaction before approving it and charging to the Card Account (as defined under Clause 4 below). (i) The Card Holder agrees that he will not use the Card as payment for any illegal/unlawful purchase/purposes.. The Card should be used only for lawful, bonafide purposes and must not be used for any money laundering, anti-social or speculative activities.
  • If the Card is found to be used for prohibited, restricted, or any purposes as mentioned above, SBM Bank may, at its sole discretion, exercise its right to close the concerned Card and additional/add-on cards thereof, without any notice to the Cardholder. SBM Bank has the right to enquire over phone or through other means of formal communication and ‘seek details, information, proofs, etc. about the Card transactions, pattern of usage etc. and the Cardholder is contractually bound to provide the information sought by SBM Bank, from time to time. Non- satisfactory responses or no responses from the Cardholder may lead to blocking/closure of the Card by SBM Bank. (i)The Cardholder must not obtain or introduce credit to the Card Account for any reason other than as refund for any goods or services previously purchased with the Card. Transactions on the Card will be allowed only up to the un-used amount of total credit limit on the Card Account (as defined under Clause 4 hereinbelow).

FEES AND CHARGES

Please note that the entire Schedule of Fees and Charges (given below), benefits and features may change at any point of time at the discretion of SBM Bank or RIPL without prior notice to customers. All fees and charges are non-refundable. All fees and charges as determined by RIPL will be debited to the PPI or through other means as available. All government charges, duty or tax payable due the use of PPI will have to be borne by the user. RIPL will debit such charges as discussed in the above point.

Schedule of Charges: Joining Fees, Annual Fees and Supplementary Card Fees

1Joining Fees

₹0

2Annual Fee/Renewal Fee₹0

Other Fees and Charges

1Issuance Fees

0

2Reloading Fee0
3Fund Transfer to other PPIsN/A
4Fund Transfer to Bank AccountN/A
5GST Applicable on Fees and Charges18 % or as may be directed by Government

  • Contact Particulars Customer Care Centres: Customers can write to us- help@postpe.app
  • Grievances Redressal/Complaints/Escalations: In the event that you are not satisfied with our services, you may register your grievance by (i) visiting at https://www.sbmbank.co.in/aboutus/grievance-redressal-mechanism.phpand writing us via contact us portal or ii) calling at our Toll free number
  • Toll-free Number for Grievance Redressal: In the event you are not satisfied with our services, you may register your grievance by dialing SBM toll-free number 1800 1033 817

TERMINATION/REVOCATION/SURRENDER OF CARD HOLDERSHIP:

  • The Card Holder may at any time choose to terminate the Card Account with or without giving any prior notice. For avoiding misuse, it is advised to cut the Card into four pieces ensuring that the hologram and magnetic Cash strip are destroyed permanently. The Card Holder may terminate the Card Holdership at any time by writing to help@postpe.app by indicating the complete Card number. The termination shall only be effective once SBM Bank receives the payment of all amounts due and outstanding in respect of the said Card Account.
  • In the event of a Card program closure or at the time of renewal of Card, SBM Bank at its sole discretion reserves the right to provide a Card type that is different from the existing Card type held by the Card Holder.
  • The Card application shall continue to be valid for any replacement card provided at the time of closure/renewal.

LOSS/THEFT/MISUSE OF CARD:

  • In case of loss/theft/misuse of the Card, it must be reported immediately to SBM Bank either through the Customer Care or through net banking portal. SBM Bank shall thereupon suspend the Card. The Card Holder is advised to file an FIR with the local police station so that the Card Holder can produce its copy whenever requested by the Bank.
  • The Card Holder shall be primarily responsible for the security of the Card including theft and for the transactions using the Card. The Card Holder shall not be liable for any transaction/s made on the Card post reporting its loss/theft/damage. However, in case of any dispute relating to the time of reporting such loss/ theft/damage and/or transactions made on the Card post reporting of the loss/theft/damage/ misuse, SBM Bank reserves the right to ascertain such time and or the authenticity of the disputed transactions.

SBM Bank reserves the right to block the Card on suspected risk of compromise in order to protect the interest of the Card Holder and to avoid misuse in any manner on the Card Account. The Card Holder shall not be able to use the blocked Card for any transaction/s and shall receive a replacement Card within 7 (seven) working days. In the event, the Card Holder, after being informed by SBM Bank of the probable fraud risk, still requests to unblock the Card, SBM Bank shall not stand liable or responsible in any manner for any fraudulent transactions reported to it thereafter on account of fraudulent usage of the Card or otherwise.

SBM Bank/Group Companies reserve the right to retain the application forms and documents provided therewith, including photographs, and will not return the same.

SETTLEMENT OF DISPUTES

All disputes are subject to the exclusive jurisdiction of the competent courts in Mumbai only.

CHANGING TERMS AND CONDITIONS OF MITC

SBM Bank shall have the absolute discretion to amend or supplement any of the terms and conditions specified in MITC, features and benefits offered on the Card including, without limitation to, changes which affect existing balances. The Card Holder shall be liable for all charges incurred and other obligations, if any, under these revised terms and conditions. SBM Bank may communicate the amended Terms by hosting the same on the internet banking or in any other manner as decided by SBM Bank. The Card Holder shall be responsible for regularly reviewing these terms and conditions specified in MITC including amendments thereto as may be posted on the internet banking portal or website of the Bank and shall be deemed to have accepted the amended terms and conditions specified in MITC by continuing to use the Card. Any change in the terms and conditions specified in MITC shall be communicated to the Card Holder, in the manner as aforesaid, one month prior to the date of their implementation.

NOTICES

All notices or other communications under or in connection with terms and conditions specified including all amounts due from the Card Holder shall be given in writing to SBM Bank (India) Limited or RIPL, and, unless otherwise stated may be made by letter or facsimile. Any such notice or other communication will be deemed to be effective: (i) if sent by letter, when delivered personally or if dispatched by post, when recall of the letter is outside the control of the sender; and (ii) if sent by facsimile, when sent (on receipt of a confirmation to the correct facsimile number). Provided, however, that no notice or communication to SBM Bank or RIPL shall be effective unless actually received and acknowledged by SBM Bank or RIPL. Notices or communication may be made to: (i) the Card Holder’s address or facsimile number as recorded in SBM Bank’s records and to which notices / communications are to be sent (as specified in the Application Form), and (ii) SBM Bank’s zonal / regional / branch /office address or facsimile number (as specified in the application form), or to such other address or facsimile number as may be designated by the Card Holder and SBM Bank in writing to each other. In the event of any failure by the Card Holder to notify SBM Bank or RIPL in writing of any changes in its contact address or details, service of a notice/ correspondence to the address specified in the Application Form or last given by the Card Holder shall be deemed to be proper and sufficient service on the Card Holder irrespective of whether or not such notice shall be returned “unserved” to SBM BANK or RIPL. A notice published in the newspaper available in the area of residence or work of the Card Holder shall be sufficient notice to the Card Holder from the date of its publications; provided however, a notice in a newspaper shall not be effective against SBM Bank unless acknowledged by SBM Bank.

SBM Bank may, at its sole discretion, utilize the services of external service provider/s or agent/s and on such terms as required or necessary, in relation to its products/ services. SBM Bank and SBM Bank’s logos are trademark and property of SBM Bank Ltd. Any misuse of any intellectual property, or any other content displayed herein is strictly prohibited.

Any notice or communication to be sent on following co-ordinates:

Address: SBM Bank (India) Ltd., 306 - A, The Capital, G block, Bandra-Kurla Complex, Bandra East, Mumbai 400 051, Maharashtra

Tel No: +91 022 4007 1500 or +91 828 756 9687

Mail ID: customercare@sbmbank.co.in help@postpe.app

EXCLUSION OF LIABILITY

Without prejudice to the remedies available to SBM Bank and the terms and conditions, SBM Bank and/or RIPL shall be under no liability whatsoever to the Card Holder in respect of any loss or damage arising directly or indirectly out of:

  • any defect in any goods or services supplied;
  • refusal of any person/ merchant to honour or accept a Card;
  • malfunction of any computer terminal;
  • giving of transaction instruction by any person other than by the Card Holder;
  • SBM Bank and RIPL shall not be liable for any consequences arising out of use/misuse/sharing of confidential information of the Card by the card holder to any third party or any kind of use/misuse if the Card comes into the hands of any third party. If any third party gains access to the services, including the Card, the Card Holder shall be responsible for and shall indemnify SBM Bank and RIPL against any liability, costs or damages arising out of such misuse/use by any third party due to or in connection with such access and use or otherwise.
  • handing over of the Card by the Card Holder to anybody ;
  • SBM Bank exercising its right to demand and procure the Card prior to the expiry date as featuring on the face of the card;
  • exercise by SBM Bank of its right to terminate any Card and the Card Account;
  • any injury to the credit character and reputation of the Card Holder alleged to have been caused by the repossession of the Card and/or, any request for its return or the refusal of any merchant/ mail order establishment to honour or accept the Card;
  • any mis-statement, misrepresentation, error or omission in any details disclosed by SBM Bank; In the event a demand or claim for settlement of outstanding dues from the Card Holder is made, either by SBM Bank or any person acting on behalf of SBM Bank, the Card Holder agrees and acknowledges that such demand or claim shall not amount to be an act of defamation or an act prejudicial to or reflecting upon the character of the Card Holder, in any manner.

The Card Holder acknowledges that the provision of the facility of receiving alerts on mobile phone number or e-mail, provided by the Cardholder while applying for the Card facility, is dependent on the infrastructure, connectivity and services to be provided by service providers engaged by SBM Bank or otherwise. The Card Holder accepts that timelines, accuracy and readability of alerts sent by SBM Bank will depend on factors affecting other service providers engaged by SBM Bank or otherwise. SBM Bank shall not be liable for non-delivery or delayed delivery of alerts, error, loss or distortion in transmission of alerts to the Cardholders.

QUALITY OF GOODS & SERVICES

SBM Bank shall not, in any way, be responsible for merchandise, merchandise warranty or services purchased, or availed of by the Card Holder from merchant, including on account of delay in delivery, non-delivery, non-receipt of goods or receipt of defective goods by the Card Holder. It must be distinctly understood that the Card is purely a facility to the Card Member to purchase goods and/or avail of services, SBM Bank holds out no warranty or makes no representation about quality, delivery or otherwise of the merchandise. Any dispute or claim regarding the merchandise must be resolved by the Card Holder with the merchant. The existence of the claim or dispute shall not relieve the Card Holder of his obligation to pay all the Charges to SBM Bank and the Card Holder agrees to pay such charges promptly.

MISCELLANEOUS

SBM Bank reserves the right to offer to the Card Holders, whose accounts have been maintained in good standing as per the credit norms of SBM Bank, certain facilities, memberships and services at such fees and on such terms and conditions as it may deem fit. SBM Bank reserves the right to waive or reduce the fees and to withdraw such benefit at any time without prior notice and without liability to the Card Holder. Any termination of membership, because of a violation of these Terms and Conditions, shall result automatically in the termination of such facilities and services. SBM Bank shall not be liable, in any way, to the Card Holder, in case of defect or breach in the performance of carrying out such facilities, memberships or services or the non-performance thereof, whether by SBM Bank, or a merchant or any other third party. SBM Bank reserves the right to use the information provided by the Card Holder on his application and during surveys, information from external sources, including consumer reports, for marketing activities carried out by SBM Bank / Affiliates. SBM Bank may use this information to develop mailing lists that may be used by companies with whom SBM Bank shall work to develop marketing offers for the Card Holders. SBM Bank reserves the right to revise the policies, features and benefits offered on the Card from time to time and may notify the Card Holder of any such revisions/changes in any manner as deemed appropriate. The Card Holder will be bound by such revisions/changes unless the Card is returned to SBM Bank for cancellation before the date on which the revisions/changes are made. The details of all transactions recorded in the Card Account of the Card Holder may be shared with credit reference agencies, lenders and/or other agencies for the purposes of assessing further applications for credit by the Card Holder and/or his family members, and for fraud prevention. The Card Holder shall forthwith notify SBM Bank of any change in his name, address, contact number and email id for communication as stated in the application form for the Card. SBM Bank reserves the right to change the Card Holder’s address in its records if such change in address comes to the notice of SBM Bank. The responsibility shall be solely of the Card Holder to ensure that SBM Bank has been informed of the correct address for communication, and SBM Bank disclaims all liability in case of an incorrect address resulting in any loss or liability for the Card Holder. The Card Holder shall comply with all such terms and conditions as SBM Bank, or its Affiliates may prescribe from time to time for facilities/ services availed of by the Card Holder. All such transactions effected by or through facilities for conducting remote transactions including the Internet, World Wide Web, electronic data interchange, call centers, teleservice operations (whether voice, video, data or combination thereof) or by means of electronic, computer, automated machines network or through other means of telecommunication, established by or on behalf of SBM Bank or its Affiliates, for and in respect of such facilities/ services offered, shall constitute legally binding and valid transactions when done in adherence to and in compliance with the terms and conditions prescribed by SBM Bank or its Affiliates for such facilities/ services, as may be prescribed from time to time.

Disclaimer:

*SBM Bank may at its sole discretion, utilize the services of external service provider/s or agent/s and on such terms as required or necessary, in relation to the Cards.

TERMS AND CONDITIONS

The following Terms and Conditions and Privacy Policy govern the Access, Purchase, Possession and Usage of any postpe branded prepaid instrument. Additional or over riding terms and conditions govern specific prepaid instruments. The terms and conditions mentioned herein, and those additional terms will together form the terms and conditions of that instrument. The combined terms and conditions will be binding on the purchaser, acceptor and beneficiary of the prepaid instruments.

In case of denial to accept the terms and conditions mentioned herein, the purchaser, beneficiary or acceptor cannot possess, purchase, reload or use postpe branded prepaid instruments in any form.

1. Definitions

  • The term PPI (Prepaid Instrument) refers to co-branded open loop or semi closed prepaid instruments issued by SBM Bank (I) Ltd under authorization by RBI. These are marketed, distributed and managed by RIPL.
  • When the instrument is in ‘use’, it implies any of the following, purchase, access, possess, transact, transfer the prepaid instruments

2. Eligibility

  • Only residents of India above the age of eighteen years are eligible to use PPI.
  • Users are liable for any misrepresentation or wrongful usage in violation to these terms and conditions and/ or applicable rules and laws issued by regulatory bodies in India
  • It RIPL believes or is instructed by a competent authority that the terms, rules, laws, regulations and guidelines have been violated, it reserves the right to deny, suspend or terminate the services at its sole discretion

3. Purchase of PPIs

  • Pursuant to the KYC guidelines issued by the RBI from time to time, RIPL has the right to ask for appropriate Officially Valid documents from the purchaser or beneficiary.
  • Payment made for the purchase of prepaid instruments is nonrefundable
  • All information provided by the acquirer or beneficiary must be true and correct. Any misrepresentation either intentional or unintentional can lead to cancellation of card and appropriate actions by competent regulatory authority.
  • Validity of PPI shall be intimated to User at the time of issuance.

4. Loading funds in Prepaid Instruments

  • PPIs can be funded by debit cards, Credit cards, Bank transfer, Cash/ Cheque at bank deposit or cash deposit at recognized agents.
  • The funds deposited should be within the limits of the PPI
  • Reloads of PPIs are non-refundable
  • The time taken for reflecting funds in PPIs is up to 48 working hours.
  • The maximum amount which can be loaded in a full KYC compliant PPI is INR 200,000 whereas a minimum detail KYC compliant PPI can be loaded up to a maximum of INR 10,000. RIPL will abide by the guidelines issued by RBI on this behalf from time to time

5. Purchasing Goods and Services using PPIs

  • RIPL may not be responsible for any misrepresentation by the merchants. User is expected to be satisfied with the quality, quantity and all other properties of the good or service being purchased using the RIPL Card.
  • All domestic transactions will be settled in INR.

6. Withdrawals, Transfers & Refunds

  • No cash withdrawals are permitted when the mode of KYC is not full KYC as prescribed by RBI
  • Person to person or person to bank transfers may be made available to the users at the discretion of RIPL as per the guidelines issued by RBI from time to time. Limits on such transactions will be at least as stringent as those set under the guidelines
  • Transferee Information as provided by the user will be treated as final. RIPL will not verify or claim any responsibility towards consequences of incorrect information
  • User is liable to RIPL for the full amount of the purchase or reload value of a PPI plus any fees, if the purchase or reload is later invalidated for any reason including but not limited to chargeback, reversal of Transaction, dispute by the owner of funding source of a Transaction. User agrees to allow RIPL to recover any amounts due to it by debiting the RIPL PPIs of the user. If there are insufficient funds in User's PPIs to cover his liability, User agrees to reimburse RIPL through other means. If RIPL is unable to recover the funds from User's PPIs, RIPL may attempt to contact User's Bank and/or recover the funds from User's alternate funding sources, or may at its discretion, can take appropriate legal actions to collect the amount due, to the extent allowed by Applicable Law. In addition, RIPL reserves the right to suspend or terminate one or more PPIs of the user. No refund shall be granted to the user for any fees charged in the event of termination, suspension or discontinuance of service

7. Termination of partnerships

  • RIPL may at its sole discretion close or wind up the services or modify any of its features with a notice to its users
  • User agrees to transfer any funds held in RIPL PPI at the time of closure or termination of PPI to any other PPI or another bank account
  • User will have the right to terminate or cancel the PPI at any time without any reason to RIPL

8. Responsibilities of the User

  • Services of RIPL should not be utilized for illegal, criminal or fraudulent activities
  • User shall bring to our notice of any violations of this terms and conditions
  • User shall use services provided by RIPL at its own risk and understand the risks associated with electronic payments
  • User bears full responsibility of the transactions happening though his/ her PPI whether or not he /she is aware of the same
  • All passwords and OTPs will be kept secret by the user and not to be shared with anyone. User understands that any fraud or misappropriation of funds due to stolen passwords will be the responsibility of the user alone and RIPL will not be liable in any manner
  • User shall hold RIPL indemnified for its actions in the normal course of business based on transactions

9. Prevention of Fraud

  • RIPL may rely on user’s personal, financial, device, location data gathered directly or indirectly from third party applications to prevent or mitigate fraudulent transactions
  • RIPL uses third party systems and tools to safeguard its system from potential threats and unintended behavior. These systems may have access to anonymous or non-anonymous data passing through RIPL

10. Access protection

  • RIPL provides users with best-in-class systems to check misuse of user’s account and information. User acknowledges that he /she is solely responsible for protecting his/her account information. RIPL is indemnified from the loss or theft or damage from the misuse of such information
  • In case of any reasonable doubt abuse or non-complaint activity associated with the account or as instructed by competent authorities, RIPL may deny access to deny users access to their account maintained with it.
  • User’s information like personal, contacts, financial, transactional and biometric data is used by RIPL for authentication or re authentication purposes. User acknowledges that RIPL’s efforts in this regard are on a best effort basis. User indemnifies RIPL of any consequences whatsoever arising out of mistaken identity or compromised access

11. Purchasing Goods and Services using PPIs

  • RIPL provides users to post content, request payment or solicit trade and credit through its portals. RIPL does not vouch for veracity of this data. User agrees to check the truthfulness of user provided data before taking any action

12. Disclaimer, Limitation of Liability and Indemnification

  • RIPL relies on various third-party service providers for offering its services. RIPL will not be held liable for deficiency of services owing to nonperformance of these service providers
  • RIPL takes reasonable care to ensure its systems and platform are always available but many factors beyond its control can also impact the availability of these services. RIPL shall make reasonable care to inform the users of any disruption in its services
  • RIPL takes all efforts to process all payment instructions but assumes no responsibility and shall incur no liability in case of failure to process any Payment Instruction for any reason whatsoever
  • RIPL reserves the right to modify its partnerships with and reliance on third party systems and tools without intimating the users
  • RIPL upgrades its services from time to time. However, in this process, inadvertently, RIPL may lose past transaction information, may introduce faulty behavior, may break previously available services. RIPL may make all efforts to restore normal functionality, but all RIPL disclaims all warranties of any kind about the performance of the services.
  • RIPL employs state of the art security systems on its products but does not guarantee that no person can subvert or obviate the security measures and gains unauthorized access to user’s accounts. RIPL is not liable if any unauthorized person hacks into or gains access to user’s account. User shall indemnify RIPL of any liability arising out of such hacks or exploited vulnerabilities

13. General Provisions

  • Force Majeure: If performance of any service or obligation under this Agreement by RIPL is prevented, restricted, delayed or interfered with by reason of labor disputes, strikes, acts of God, floods, lightning, severe weather, shortages of materials, rationing, utility or communication failures, earthquakes, war, revolution, acts of terrorism, civil commotion, acts of public enemies, blockade, embargo or any law, order, proclamation, regulation, ordinance, demand or requirement having legal effect of any government or any judicial authority or representative of any such government, or any other act whatsoever, whether similar or dissimilar to those referred to in this clause, which are beyond the reasonable control of RIPL or its third parties performing such services as sub-contractor to RIPL and could not have been prevented by reasonable precautions (each, a "Force Majeure Event"), then RIPL shall be excused from such performance to the extent of and during the period of such Force Majeure Event. RIPL shall exercise all reasonable commercial efforts to continue to perform its obligations hereunder.
  • Assignment: RIPL’s can transfer or assign its rights and/or obligations under the agreement to third parties without seeking User’s prior consent. RIPL will inform the User of this transfer in line with the requirements under the agreement on a best effort basis. User cannot assign or transfer his/ her rights or obligations under the agreement to any third party. Any such assignment or transfer or purported assignment or transfer shall be null and void at the onset
  • Severability: If a court of competent jurisdiction finds any provision of this agreement as non-enforceable, then that provision shall be enforced to the maximum extent possible so as to give effect to the intent of the parties as reflected by that provision. The remainder of the agreement shall continue to be in force.
  • Waiver: Any failure or delay by a party to enforce or exercise any provision of the Agreement, or any related right, shall not constitute a waiver by such party of that provision or right. The exercise of one or more of a party's rights hereunder shall not be a waiver of, or preclude the exercise of, any rights or remedies available to such party under this Agreement or in law or at equity. Any waiver by a party shall only be made in writing and executed by a duly authorized officer of such party.
  • Notwithstanding the foregoing, such terms of this Agreement as are meant to survive termination / expiry of this Agreement, will survive indefinitely unless and until RIPL chooses to terminate them.

14. Governing Law and Dispute Resolution

  • Except as otherwise agreed by the parties, the user agrees that any claim or dispute that he may have against RIPL and/or SBM Bank must be resolved by a court in Mumbai, India. You agree to submit to the personal jurisdiction of the courts located within Mumbai, India for the purpose of litigating all such claims or disputes. This Agreement shall be governed by the laws of India, without giving effect to any principles of conflicts of law.